1. Introduction
At Insider Edge Betting, we are committed to providing exceptional service to our members. This policy outlines the terms and conditions regarding refunds, cancellations, and payments for our subscription services.
2. Subscription Services
We offer subscription-based access to our betting insights and tips. By subscribing, you agree to automatic billing at the start of each subscription period until cancellation.
3. Cancellation Policy
3.1. How to Cancel
-
- Email: Send a cancellation request to admin@insideredgebets.co.uk.
-
- PayPal: Cancel through your PayPal account settings.
-
- Apple Pay: Cancel via your Apple account subscriptions.
4. Refund Policy
4.1. Refund Eligibility
-
- Digital Service Policy: All subscriptions provide instant access to digital betting information and selections. By subscribing, you acknowledge that the service is delivered immediately and that your statutory 14-day cooling-off period is waived upon receipt of content.
-
- No Refunds: Once access to tips or members-only content has been granted, no refunds or credits will be issued under any circumstances, including dissatisfaction with results, changes of mind, or failure to use the service.
-
- Duplicate or Error Payments: Refunds will only be considered in cases of verified duplicate payments or technical errors resulting in an incorrect charge.
-
- Subscription Renewals: It is the customer’s responsibility to cancel before the next billing date. Renewals that have been processed are non-refundable.
4.2. Refund Process
-
- Request: Submit a refund request to admin@insideredgebets.co.uk.
-
- Processing Time: Approved refunds will be processed within 14 days of approval.
5. Payment Policy
5.1. Billing
-
- Recurring Payments: Subscriptions renew automatically at the beginning of each billing cycle.
-
- Payment Methods: We accept payments via PayPal, Apple Pay, and major credit/debit cards.
5.2. Failed Payments
-
- Notification: In the event of a failed payment, we will notify you and attempt to process the payment again.
-
- Account Suspension: If payment issues persist, access to subscription services may be suspended until the issue is resolved.
6. Chargeback Policy
-
- Disputes: If you dispute a charge (chargeback) with your bank or payment provider, please notify us immediately at admin@insideredgebets.co.uk to resolve the issue promptly.
-
- Unauthorized Chargebacks: Initiating a chargeback without contacting us may result in suspension of your account and future service denial.
7. Losing Month
If you joined Insider Edge Bets VIP in the first 3 days of a losing month, and have remained an active member until the end of the month, you are entitled to a refund of your first month’s membership as a gesture of good will.
This offer only applies to new members and former members who have rejoined will be excluded.
Users eligible for a refund must be able to provide:
-
- Proof of payment
-
- Full name
-
- Email address
-
- Telegram username
8. Contact Information
For any questions or concerns regarding this policy, please contact us at:
-
- Email: admin@insideredgebets.co.uk
9. Changes to This Policy
We reserve the right to modify this policy at any time. Subscribers will be notified of significant changes via email or through our website.
