1. Introduction
At Insider Edge Betting, we are committed to providing exceptional service to our members. This policy outlines the terms and conditions regarding refunds, cancellations, and payments for our subscription services.
2. Subscription Services
We offer subscription-based access to our betting insights and tips. By subscribing, you agree to automatic billing at the start of each subscription period until cancellation.
3. Cancellation Policy
3.1. Cancellation by Subscriber
- Cooling-Off Period: If you subscribe online, over the phone, or by mail order, you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund.
- Cancellation After Cooling-Off Period: You may cancel your subscription at any time after the cooling-off period. Cancellations will take effect at the end of the current billing cycle, and no further charges will be made. Access to services will continue until the end of the paid period.
3.2. How to Cancel
- Email: Send a cancellation request to admin@insideredgebets.co.uk.
- PayPal: Cancel through your PayPal account settings.
- Apple Pay: Cancel via your Apple account subscriptions.
4. Refund Policy
4.1. Refund Eligibility
- Within Cooling-Off Period: If you cancel within 14 days of subscription, you are entitled to a full refund.
- After Cooling-Off Period: Refunds are not typically provided for cancellations made after the 14-day cooling-off period. Exceptions may apply in cases of service issues or other extenuating circumstances, evaluated on a case-by-case basis.
4.2. Refund Process
- Request: Submit a refund request to admin@insideredgebets.co.uk.
- Processing Time: Approved refunds will be processed within 14 days of approval.
5. Payment Policy
5.1. Billing
- Recurring Payments: Subscriptions renew automatically at the beginning of each billing cycle.
- Payment Methods: We accept payments via PayPal, Apple Pay, and major credit/debit cards.
5.2. Failed Payments
- Notification: In the event of a failed payment, we will notify you and attempt to process the payment again.
- Account Suspension: If payment issues persist, access to subscription services may be suspended until the issue is resolved.
6. Chargeback Policy
- Disputes: If you dispute a charge (chargeback) with your bank or payment provider, please notify us immediately at admin@insideredgebets.co.uk to resolve the issue promptly.
- Unauthorized Chargebacks: Initiating a chargeback without contacting us may result in suspension of your account and future service denial.
7. Contact Information
For any questions or concerns regarding this policy, please contact us at:
- Email: admin@insideredgebets.co.uk
8. Changes to This Policy
We reserve the right to modify this policy at any time. Subscribers will be notified of significant changes via email or through our website.
